Reference

Terms and Conditions at punematka

These terms set out the agreement between you and punematka when you open an account, make deposits via UPI, Paytm or PhonePe, and access our lobby where local…

Account eligibility depends on local lawUPI, Paytm & PhonePe coveredApplies to all lobby sectionsUpdated terms take effect on publicationContact us for any clause queries

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What These Terms Cover and Who They Apply To

punematka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every part of punematka — the sports markets, live casino tables, slot rooms and crash-game section. Access and eligibility depend entirely on your local law; we make our lobby available only in regions where applicable law permits. Deposits and withdrawals processed through

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UPI, Paytm and PhonePe fall under both these terms and the policies of the payment provider you choose. We may update these terms at any time; revised versions take effect the moment they appear on this page. If any clause conflicts with an applicable local regulation,
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that regulation takes precedence. Any continued use of your account after an update constitutes acceptance of the revised terms. Questions about a specific clause should be directed to our support team before you proceed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About These Terms

If a clause in these terms is unclear or you believe your account has been handled in a way that does not match what is written here, our support team can walk you through the relevant section. Raise a query before taking any action — most concerns are resolved at first contact.

Team online

Live Chat

Start a live-chat session from any page inside your punematka account. Agents are available around the clock and can pull up the relevant clause in these terms while you wait.

Email Support

Send a detailed query to our support address found in the Contact section of your account dashboard. Include your account ID and the specific clause number so we can respond accurately and promptly.

Help Centre

Our Help Centre hosts a searchable version of these terms alongside worked examples of how key clauses apply — payment disputes, account suspension appeals and eligibility questions are covered there.

HOW WE MANAGE YOUR DATA

Data Handling, Cookies and Account Security

punematka applies strict data-handling practices to every account. Here is what we do, how long we keep data, and how you can request changes to your record at any time.

Data Retention Period

We hold your account data for the period required by applicable law and our internal policy. After that window closes, personal records are securely deleted from our servers. You may request a copy of your stored data at any time by contacting support.

Cookie Policy

Our site uses cookies to keep your session active, remember your language preference and measure page performance. You can manage or remove cookies via your browser settings; disabling them may affect how certain lobby features load.

Account Security Practices

Each account is protected with password encryption and session-token verification. We do not store raw card or UPI handle data on our servers — payment processing passes through the provider's own secure environment before confirmation reaches your account.

Right to Request Changes

You have the right to ask us to correct inaccurate personal data or to delete records we no longer need to hold. Submit your request through live chat or email with your account ID, and we will respond within the period set by applicable law.

Who Can Access Your Data

Access to your personal data inside punematka is restricted to authorised personnel handling account operations, payment verification and legal compliance. We do not sell your data to third parties or share it for marketing purposes.

Third-Party Payment Data

When you transact via UPI, Paytm or PhonePe, the payment provider receives only the data needed to complete the transaction. Their own privacy terms govern that portion of the data flow, and we recommend you read those separately.

Answers to Common Questions About These Terms

The questions below address the points we hear most often about these terms — from account eligibility and payment conditions to data rights and how to raise a dispute. If your question is not listed here, live chat or email will get you a direct answer.

Yes. Whether you are in the sports markets, the live casino section, the slot rooms or the crash-game area, the same terms apply to your account activity. Individual promotions may carry additional conditions that sit alongside these terms.

Contact our support team before continuing to use the platform. If a clause conflicts with a mandatory local-law right that applies to you, the local law takes precedence. We cannot waive statutory rights, and we will work with you to resolve genuine conflicts fairly.

Revised terms appear on this page with immediate effect. For significant changes, we may also send a notice to your registered email address. Continuing to use your account after an update is treated as acceptance of the revised version.

Your transaction with punematka is covered here — the instruction you send, the amount credited or debited and any dispute with us about that transaction. The payment provider's own terms govern the transfer leg on their network, so both sets of terms are relevant.

Send a data-access request via live chat or our support email. Include your account ID and confirm it is a data-access request. We will respond within the timeframe required by the applicable privacy regulation for your region.

Yes — accounts may be suspended if activity appears to breach these terms or local law. If you believe a suspension was made in error, contact us immediately via live chat or email with your account ID and we will review the case and explain our reasoning.

Eligibility depends on the law of the jurisdiction where you are located. We make the lobby available only where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your location before opening an account.

Terms and Conditions at punematka

How to Contact Us About These Terms

Live Chat

Email Support

Help Centre

Data Handling, Cookies and Account Security

Data Retention Period

Cookie Policy

Account Security Practices

Right to Request Changes

Who Can Access Your Data

Third-Party Payment Data

Answers to Common Questions About These Terms

01 Do these terms apply to every section of the punematka lobby?

02 What happens if I disagree with a clause in these terms?

03 How will I know when these terms are updated?

04 Are my UPI, Paytm or PhonePe transactions covered by these terms?

05 How do I request a copy of the personal data punematka holds about me?

06 Can my account be suspended under these terms, and how do I appeal?

07 What governs eligibility to access the punematka lobby?

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