Reference

How punematka Handles Your Personal Data

At punematka, we take the handling of your personal information seriously — what we collect, why we collect it, and exactly how it is stored and used are…

Data you controlIndia-specific rightsSecure account storageClear retention rulesDirect contact path

Browse lobby Read FAQ

What This Policy Covers and Where It Applies

punematka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers personal data collected through punematka.co and any associated mobile experience available to account holders where local law permits access. We collect information you provide directly — such as your name, contact details and payment method preferences — as well as technical data

1
generated when you browse or transact on the platform. Payment identifiers linked to UPI handles, Paytm wallet IDs and PhonePe numbers are processed solely to complete your requested transactions and are never sold to third parties. Data is stored on servers with encryption at rest and
2
in transit. Your use of the platform constitutes acknowledgement of this policy, and we encourage you to read it fully before opening or continuing to use your account. Access and eligibility depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have questions about this Privacy Policy, wish to request a copy of the data we hold about your account, or want to raise a concern about how your information has been handled, our privacy support team is reachable through the channels below. We aim to respond to all data-related requests within seven working days of receipt.

Team online

Email Support

Send your privacy request or data-access query to our dedicated privacy address. Include your registered account email so we can locate your records and respond accurately within seven working days.

Live Chat

Open the chat widget on punematka.co and select the Privacy or Account query category. Our support agents are available around the clock to log your request and escalate it to the privacy team immediately.

Help Centre

The Help Centre on punematka.co carries detailed articles on data rights, cookie settings and account deletion procedures. Search for your question there first — most answers are available without waiting for an agent.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at punematka

Every measure described below reflects how our operations team actively manages your data — not aspirational policy language, but the actual controls in place for every India account holder on the platform…

Data Collection Approach

We collect only what is necessary to operate your account — name, contact details, payment method references such as your UPI handle or Paytm ID, and device session data. No additional profiling data is gathered without your explicit consent.

Cookie Controls

punematka uses session cookies to keep you logged in and preference cookies to remember your lobby settings. You can review and adjust cookie permissions at any time through the settings panel on your account dashboard.

Account Security Practices

All account credentials are hashed using industry-standard algorithms before storage. Two-factor verification is available for your account login and is strongly encouraged for any account that processes withdrawals via PhonePe or Paytm.

Data Retention Schedule

We retain account data for as long as your account remains active and for a legally required period after closure. Transaction records linked to UPI or Paytm payments are kept for the minimum period mandated by applicable Indian financial regulations.

Your Right to Access and Erasure

You can request a full export of the personal data we hold under your account at any time. You can also request deletion of your data where no legal retention obligation applies — submit the request through live chat or email and we will action it within seven working days.

Third-Party Data Sharing

We share data with payment processors — including UPI network partners and Paytm — only to complete your requested transactions. We do not sell, rent or otherwise transfer your personal information to marketing or advertising third parties.

Frequently Asked Questions About Your Data

The questions below cover the data rights and privacy topics our India account holders ask about most. If your question is not listed here, reach us directly via live chat or email and our privacy team will respond within seven working days.

We collect your name, email address, phone number and the payment method details you add — such as your UPI handle or Paytm wallet ID. We also log device and session data automatically to keep your account secure and functional.

Payment references are encrypted at rest and in transit using current encryption standards. We do not store full card numbers or full UPI credentials — only the tokens or references needed to process and verify your transactions on the platform.

Yes. Submit a data-access request through live chat or to our privacy email address. Include your registered account email and we will provide a structured export of your personal data within seven working days of receiving your request.

We retain data for the period required by applicable Indian financial and regulatory rules after account closure. Once that mandatory retention period has passed, your data is securely deleted from our active systems and backup archives.

We share data only with payment processors — UPI network partners, Paytm and PhonePe — strictly to complete your transactions. We do not sell or transfer your personal information to advertising networks or unrelated third parties under any circumstances.

Log into your account on punematka.co and navigate to the Profile section to update most details directly. For changes to identity-verified fields, contact our support team via live chat and an agent will guide you through the verification process.

Contact our privacy team via email or live chat with the details of your concern. We will acknowledge your complaint within two working days and aim to provide a full response within seven working days. If you remain unsatisfied, you may escalate to the relevant data protection authority in your jurisdiction.

How punematka Handles Your Personal Data

Contact Us About Your Privacy Rights

Email Support

Live Chat

Help Centre

Data Handling, Cookies and Account Security at punematka

Data Collection Approach

Cookie Controls

Account Security Practices

Data Retention Schedule

Your Right to Access and Erasure

Third-Party Data Sharing

Frequently Asked Questions About Your Data

01 What personal data does punematka collect when I open an account?

02 How is my payment data — UPI, Paytm, PhonePe — stored and protected?

03 Can I request a copy of all the data punematka holds about me?

04 How long does punematka keep my account data after I close my account?

05 Does punematka share my data with third parties?

06 How do I update or correct the personal information on my account?

07 How can I raise a concern if I believe my data has been mishandled?

Related Pages